Shipping&Return

  • How do I make a return?
  • How long do I have before making a return?
  • Can I ask for a return or exchange if I ordered an incorrect item?
  • What is the process if I need to request a reprint of my backdrop or floor mat?
  • What are the standard delivery times of the backdrop?
  • Shipping Policy
  • Return Policy

Shipping&Return

Everything you need to know to get started with Kate Backdrop

How do I make a return?

If your order arrives with manufacturing defects or damage incurred during packaging or transit, please reach out to us for a reissue or refund. To assist us in swiftly evaluating the issue and determining the best resolution, we kindly request:

- A clear photo of the received item(s).

- A wider shot of the area where the issue can be seen for easy identification.

- A photo of the label attached to the package.

Please ensure the photos are clear and unobscured, as good quality images will aid us in addressing your issue efficiently. For prompt resolution, please contact us within 3 days of delivery.

How long do I have before making a return?

  • Returns are available within 30 days of the delivered date.
  • To ensure the fastest resolution, we encourage you to contact us within 3 days of delivery.

Can I ask for a return or exchange if I ordered an incorrect item?

If you've ordered an incorrect item (such as the wrong size or pattern, or due to an error not on our part), we regret that we're unable to process returns or replacements. Similarly, if your items arrive in good condition, we do not accept returns.Given the unique made-to-order nature of our products, they cannot be resold once dispatched. All sales are final. We appreciate your understanding in this matter.Here are the options available to you:

  • You can return the item at your own shipping expense. Please contact us for the return address.
  • You can choose not to return the item, but you will be required to cover 50% of the replacement cost (to cover materials) plus a shipping fee ($12-20).
  • We can also provide store credits as compensation, which you can use for future purchases.

Your satisfaction is important to us, and we'll strive to resolve your concerns to the best of our ability.

What is the process if I need to request a reprint of my backdrop or floor mat?

If you need to request a reprint of your backdrop or floor mat, we kindly ask for a copy of your receipt or proof of purchase, along with photos of the damaged or misprinted items. We may request additional images to cross-verify with our records, ensuring that your items were indeed printed incorrectly.

Important Notice:

  • We will not accept returns for custom items.
    Please note that images displayed on our site are for reference only. The actual product may vary slightly due to differences in computer monitors. However, rest assured that our printing technology maintains the highest quality standards to deliver the best results.
    By placing an order, you agree to our processing time, return policy and shipping policy.

What are the standard delivery times of the backdrop?

We understand the importance of swift turnaround for your photography projects. That's why we offer two convenient shipping options:

- Standard Delivery: 2-3 business days for production, 7-11 business days for shipping

- Rush Delivery: 1-2 business days for production, 3-5 business days for shipping

Shipping Policy

We provide FREE Standard Shipping on orders over $150.

We're excited to offer worldwide shipping, with the exception of Israel and Palestine. But seamless paper backdrops only ship within United States. The total delivery time frame includes the production time (the time it takes to print and package your product) and the shipping time. Holidays and large sales will increase production time.Please note that some of the products like fabric backdrops, rubber floor mats, and backdrop stands are shipped separately due to different production times and packaging requirements. As a result, these items may arrive in different packages at different times.International orders might incur customs or duty fees upon delivery. These charges are not covered in your initial shipping costs.

See more at HERE

Return Policy

We want you to love your Kate Backdrop products. But if you’re having problems, we make returns as simple as possible.

See more at HERE