Shipping Policy

The total delivery time frame includes the production time (the time it takes to print and package your product) and the shipping time. Holidays and large sales will increase production time.
Please note that some of the products like fabric backdrops, rubber floor mats, and backdrop stands are shipped separately due to different production times and packaging requirements. As a result, these items may arrive in different packages at different times.
International orders might incur customs or duty fees upon delivery. These charges are not covered in your initial shipping costs.

Shipping Method	Shipping Rates	Production time	Shipping time
Standard Shipping	FREE on orders over $150.	Backdrop: 2-3 business days Others: 6-8 business days	7-11 business days
	$15 on orders under $150.
Rush Delivery	Calculated at checkout based on the total weight.	Backdrop: 1-2 business days Others: 4-5 business days	2-5 business days

Shipping Method	Shipping Rates	Production time	Shipping time
Standard Shipping	FREE on orders over $150.	0	Backdrop: 4-8 business days Others: 5-7 business days
	$12 on orders under $150.
Rush Delivery	Calculated at checkout based on the total weight.		Backdrop: 2 business days Others: 2-5 business days

Shipping Method	Shipping Rates	Production time	Shipping time
Standard Shipping	FREE on orders over $150.	Backdrop: 2-3 business days Others: 6-8 business days	7-12 business days
	$30 on orders under $150.
Rush Delivery	Calculated at checkout based on the total weight.	Backdrop: 1-2 business days Others: 4-5 business days	3-6 business days

Shipping Method	Shipping Rates	Production time	Shipping time
Standard Shipping	FREE on orders over $150. For orders under $150: Canada: $25; European and other countries: $30.	Backdrop: 2-3 business days Others: 6-8 business days	7-12 business days
Rush Delivery	Calculated at checkout based on the total weight.	Backdrop: 1-2 business days Others: 4-5 business days	3-6 business days
For Remote Countries	*Shipping rates for the following remote countries: For Afghanistan, Burundi, Mali, Niger, South Sudan: From $90; For Central African Republic, Eritrea, Liberia, Somalia, Sudan: From $100; For Iraq, Libya, Yemen: From $125. *Shipping time may vary depending on the destination.

Please note: Shipping time reflects the usual timeframe for international deliveries but may be affected by factors such as flight arrangements, weather conditions, and other external factors. For remote locations, delivery may take longer.

For efficient delivery, we kindly request you to provide a detailed and accurate street address. This will help avoid EMS shipping that may take longer. Please note that we cannot deliver to P.O. boxes. Kindly provide a valid street address for shipping.

You have the option to select either standard shipping or rush delivery, depending on the items of your order and your location. The shipping rates of rush delivery are calculated at checkout based on the total weight of the items you ordered. Our rush delivery service is handled by leading carriers including DHL, USPS, and UPS 2nd Day Air. Rest assured, we'll automatically select the most suitable carrier for your order.

● Order Processing: We process orders from Monday through Saturday. If an order is placed on Sunday, it will be processed on the following Monday.

● Communication: Please keep an eye on your email, as we'll notify you if there are any queries regarding your order.

● Packaging Details: Please be aware that ordered items may arrive in separate boxes depending on the items. If you order a floor mat and a rubber floor mat, for example, these items will ship separately.

● Delivery Details: All our backdrops are seamless and shipped folded. If you wish to change the delivery address during shipping, an additional fee will apply.

● Address Changes: If the item hasn't been dispatched, you can change your delivery address free of charge by contacting our customer service. However, once the item has been shipped, there will be a $13 fee to amend the address, as we need to pay third-party logistics providers for this service.

● Import Duties: It's important to be aware of your country's import duties to avoid unexpected charges. We are not responsible for duty, or tariff fees imposed at international borders.

● Delivery Variations: Please note, even within the same country, delivery times may vary by 1-3 days depending on the destination address.

● Shipping Delays: In rare instances, there may be unpredictable shipping delays. While we will do everything possible to ensure your order is delivered on time, we are not responsible for delays caused by logistics companies. We do not refund or reissue orders due to delivery delays. If your order is significantly delayed, we will assist you in tracking it and potentially submitting a lost shipment claim.

● Lost Shipments: If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately. If your order is lost in transit, we will assist in tracking it and potentially submitting a claim. If confirmed lost, we will help you get the items reissued or returned for a refund.

● DHL: If your order hasn't arrived within one month of the dispatch date, we can assist you in investigating the issue with DHL. Please email us at support@katebackdrop.com with your order's tracking number and details of the missing package. DHL's response time can take 2 or more business days. If your order is confirmed lost by DHL, we will assist you in having the items reissued or refunded.

● UPS: If your order hasn't arrived within one month of the dispatch date, we can assist you in filing a claim with UPS. However, claims won't be accepted after 1 month. You'll need to fill out a form to provide a detailed description. It may take up to 16 business days to receive a response from UPS. If your order is confirmed lost by UPS, we will assist you in having the items reissued or refunded.

● Additional Note: By placing an order, you agree to our processing time, return policy and shipping policy.